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We are committed to treating complaints seriously, and responding promptly and fairly. In investigating the complaint, our aim is to achieve a mutually satisfactory conclusion, and where appropriate, take action to ensure that situation does not arise again. It is helpful if complaints are recieved in writing as soon as possible after the event. Please put your comments or concerns in writing to the Complaints Officer. You may also e-mail the Complaints Officer. Please attention your correspondence to: Paulien, Complaints Officer.
ADVOCACY
If you would like support to make a complaint there is a free advocacy service to help you. Phone the office of the Health and Disability Commissioner. Everyone using a health or disability service has the protection of the Code of Health and Disability Service Consumers' Rights. A copy of the code is available on request, or to view the code of rights click here.
WHERE ELSE CAN I MAKE A COMPLAINT TO?
The Health & Disability Commissioner
PO Box 1791
Auckland
Phone 0800 112 233
The Medical Council
PO Box 11 649
Wellington
Phone 04 384 7635
For matters where you feel privacy has been breached, you can write to:
The Privacy Commissioner
PO Box 466
Auckland 1
Phone 0800 803 909
