Frequently Asked Questions

What if I need to cancel an appointment?

We understand that life can be hectic sometimes. We ask that you cancel as soon as you become aware that you are unable to make your appointment, in order to allow the opportunity for others to take your appointment slot.

What are ‘enrolled’ and ‘casual’ patients?

Enrolled patients are patients who usually attend Broadway Medical Centre and have funding from the Primary Health Organisation (PHO). If you are enrolled you can access the full range of services provided by the PHO, and also get subsidised consultations instead of paying full fees. For eligibility criteria please see here. Non-New Zealand residents may or may not be eligible for publically funded health care depending on work visa status. Casual patients are patients who come to the medical centre from time to time and have a regular doctor elsewhere, or do not have any regular doctor. Casual patients may also be our regular patients who are not eligible for enrolment.

Why is there a charge for repeat prescriptions?

Processing a repeat prescription is not just a case of signing a prescription. Doctors must review your notes and ensure that the prescription is still appropriate. They must also make sure that you have had relevant blood tests if needed, do not have any interacting drugs, and that there are no other reasons why you should not take the medication. This is important for your safety and also for medicolegal reasons. All of these things take time and cannot be done by any other member of your healthcare team.

Why does the Doctor run late?

There are a few different reasons why your doctor may run late, other patients before you may have arrived late, or taken a bit longer with the doctor, or they may have needed urgent attention.  We will try to advise you if there is a delay in being seen for any reason.  If you have been waiting longer than 30 minutes then let one of the receptionists know.

How will my records be transferred from my previous Doctor?

The enrolment form includes a section authorising your permission for Broadway Medical Centre to obtain health records from your previous practice, whether this is local or in another part of the country.  We will manage the transfer process for you, sending off the authorisation and arranging for your file to be confidentially transferred.  If your records are overseas you can obtain these and we will hold them at the medical centre with your current file.