At Broadway Medical Centre, we are always working towards improving the quality of care and making your visit as seamless as possible. In line with this goal, we’re thrilled to introduce Heidi (not our Dr Heidi!) —an innovative note-taking assistant designed to enhance how we capture and manage your medical information. Below is a closer look at Heidi AI and how it benefits both you and our medical team.
What is Heidi?
- Heidi is an advanced AI tool that assists our healthcare professionals by documenting key aspects of your consultation.
- Operating in the background, it captures essential information such as your symptoms, medical history, and your doctor’s recommendations, allowing for smooth and uninterrupted appointments.
- By automating note-taking, Heidi ensures that we maintain detailed and accurate medical records without interfering with your visit.
Why We Use Heidi
- More Focus on You: With Heidi handling the notes, our healthcare providers can focus entirely on you during your consultation, leading to enhanced communication and a stronger patient–doctor connection.
- Precision and Detail: Heidi records consultations with remarkable accuracy, ensuring that no critical information is missed. This thorough documentation helps in better diagnosis and treatment planning.
- Improved Efficiency: Heidi reduces the time doctors spend on paperwork, freeing them to focus on patient care. This leads to shorter waiting times and more time dedicated to addressing your healthcare needs.
- Consistency in Care: Heidi ensures that your records are always documented thoroughly, providing continuity of care. This means that whether you see the same doctor or another practitioner, they will have access to consistent and complete information about your health.
Your Privacy and Consent
Your privacy is very important to us. If you have any concerns about the use of Heidi during your appointment, simply let your doctor know. We fully respect your preferences and will gladly switch to traditional note-taking methods.
If you have any questions or concerns about Heidi, feel free to speak with your doctor or any member of our team. We are committed to ensuring your comfort and confidence in our services.