Making an appointment is an important part of getting health care from your doctor. We offer a range of appointments for different services and procedures.
Enrolled patients can make appointments by:
- Going online to the ManageMyHealth patient portal for non-respiratory appointments (please phone reception if there are no appointments available online)
- Phoning reception 03 477 4335
- Appointment times are limited to 15 minutes.
- Appointments are for one person per appointment only.
- Let reception know if you think you may require a longer appointment time. Eg more than one person attending, multiple problems, Immigration Medicals, or specific procedures that have been previously discussed with your doctor.
- Reception may ask for some information for the doctor to help streamline your care.
- We will do our utmost to see you if you are acutely unwell.
We offer in-person and virtual consultations for our patients.
We've found most patients enjoy having a choice and that most health issues can be managed very well through virtual consultations. Having a virtual consult will save you travel time and waiting in the clinic once you get there, plus you can still see and/or talk with your doctor or nurse.
Phone triage is a system that has been introduced as part of Broadway's journey with being a Health Care Home.
Broadway offers a phone triage assessment service for patients with acute symptoms who request an urgent or same day appointment with a Doctor/Nurse.
This service allows patients to talk through their symptoms with a GP/Nurse before any appointments are made. This gives the Doctor/Nurse the opportunity of assessing the best course of action and identifying any pre-work that needs to be conducted prior to the patient coming into the practice. For example, if a patient needs a blood test or an x-ray the Doctor/Nurse can arrange this.
If, however, the Doctor/Nurse would like to see a patient face-to-face, an urgent appointment will be made.
Every day we offer GP Triage for patients requesting a same day appointment. We can get a doctor to call you back and they will assess you and:
1. Give you medical advice- charge of $15 or
2. Give you a prescription – charge $20 (normal prescription fee applies) or
3. Give you an urgent on the day appointment – normal consult charges apply for that appointment
GP Triage appointments are usually done in the morning between 9.00 am and 10.00 am, although this may vary.
It is important that you have your phone with you to ensure you don't miss your call.
Generally, your own doctor will call you unless they are unavailable.
It is best to call us as soon after 8.00 am as possible on the day to book in for these appointments.
If our triage list is full, or unavailable and you need an urgent-same day appointment the nurse will phone you back to discuss things with you and organise the next course of action dependent on what is needed and availability.
Due to the COVID-19 pandemic, we have all had to do things a bit different. We have procedures in place to ensure we keep all of our patients and staff safe and well.
Currently under Level 1:
If you come in to the practice with respiratory symptoms, you will be asked to wear a mask and to wait in our separate waiting area.
If you phone to make an appointment and you have any respiratory symptoms such as a cough, sore throat, runny nose etc, you will be directed to our Nurse or GP Triage. You may be asked to come in to one of our Swab Clinics for a COVID-19 Swab, or to see the Acute Doctor. There is no charge for respiratory appointments with 'COVID-like' symptoms if you get tested for COVID-19.
We reserve the right to make changes as per our pandemic planning, and/or as directed by the SDHB Medical Officer of Health or MoH.
Every workday we have appointments reserved for patients that need to be seen urgently. Patients needing and urgent/same-day appointments will be phoned back by our TRIAGE team, either a GP or Nurse, to determine the best possible care and appropriate appointment.
Broadway has a COVID-19 Swab clinic available for our patients if they have been advised to get a free COVID-19 test.
If you have phoned for an appointment and you have any respiratory symptoms. You will be phoned back to go over your symptoms.
If you have been advised to get a test, you will be booked into our clinic. If the clinician decides you need to see a doctor, you will see our Urgent (same-day) doctor. There is no fee for this if you get a COVID-19 swab.